DEALER PROGRAM

Pricing and Discounts

Discounts
Discounts apply to list prices in effect at the time of order and to all orders specified with standard Compatico finishes, sizes, and fabrics. Special finishes and sizes may necessitate an upcharge. Customer Service will advise prior to order acceptance.

Although we do everything possible to keep our prices low and to maintain the list prices, sudden and unanticipated increases in the cost of materials may necessitate a change in list prices without notice.

Price Quotes
Compatico believes in "Customer First Service" and will readily assist you in quoting Compatico system products. Our Regional Sales Representatives are available for assistance as needed and will work with dealer associates to specify, quote, and order Compatico product. Compatico's in-house project management team will also assist dealer associates in quoting, placing orders and verifying completeness. Contact the Compatico Market Manager at 616-940-1772 for more information.

Compatico offers GIZA layout and pricing assistance based upon dealer's drawings at no charge. Submit all layouts to the Compatico Market Manager for review. Response time will not exceed 72 hours and will depend upon the complexity of workstations. Compatico's symbol library for GIZA is available through GIZA, which will produce graphic drawings only. Contact the Compatico Market Manager for details. Compatico does not offer "Space Planning". If raw space workstation planning, layout, or adjacency study is required, the dealer must provide the service. We request that you provide us the following information so that we can accurately furnish you the proper product, colors, and dimensions in and to enable us to provide you pricing in a timely manner:

  1. Tell us the system product you want quoted (HM AO1, HM AO2, CMW, etc.)
  2. Provide us drawings "to scale" if possible. Clearly mark all heights and widths of panels; and, widths and depths for work surfaces and other components.
  3. Show all powered panel locations. Show duplex locations. Indicate base, ceiling, or beltway (CMW only) power and where they enter the panels.
  4. Specify fabric hard surface, tackable, or acoustic panels. Clearly mark all full glass, !/2 glass panels and door panels. Indicate clear, frost, or smoke glazing and glazing strip color.
  5. Accessories, such as pencil drawers, tack boards, keyboards, and task lights must be clearly marked. Size must be indicated if required.
  6. Non-standard fabrics, paint finishes and laminates must be clearly indicated. Compatico will quote only standard fabric, finishes and laminate unless otherwise instructed.
  7. Clearly indicate all overhead shelf units as high or low, regular depth or EDP depth. Indicated depth of closed storage units Regular or EDP).
  8. Style and type of pedestals must be marked (Style A, B, etc.. .BF, FF, or BBF). Laterals must show width and height and file centers must show drawer configuration.

Bid Pricing
Compatico will provide bid pricing or special discounts when requested. Competitive circumstances may dictate special consideration.

Pricing and Discount Information
Contact your local Compatico Sales Representative or the Compatico Market Manager at 616-940-1772 for pricing assistance or questions. They will be happy to work with you in providing "Customer First Service".

Ordering Procedure
All dealer purchase orders must include the following:

  1. Billing address and shipping address
  2. Freight Carrier preference
  3. Terms
  4. Quantity for each individual line item
  5. Compatico part number
  6. Fabric type and color
  7. Panel trim color(s)
  8. Laminate color and edge trim color
  9. Wire management color
  10. Overhead storage color
  11. Pedestal color
  12. Applicable discount based upon list price value

Note: Any special hardware situations (pedestals keyed alike, for example) must be clearly spelled out and shown on the purchase order.

COM Fabrics
All Customer’s Own Material must be submitted to Compatico for approval prior to order acceptance. Please send samples of COM fabric to the Customer Service Department.

Non-Standard Paint Finishes
Samples of non-standard paint finishes must be submitted to the Customer Service Department. Customer Service Department must receive the specified paint sample prior to order processing. Matching the desired paint sample may take several weeks and will then be sent back to the dealer for approval. Lead-times may be extended and a price increase may be applicable.

Change Orders
Change orders will be accepted up to five (5) working days into the order production cycle at no charge. Change orders requested after five (5) working days may be accepted and will be subject to additional charges and extended lead-times. No change orders will be accepted once fabrication and upholstery has begun.

Order Confirmation
Order confirmation will be faxed or emailed to all dealers after processing. Dealer should review the confirmation for accuracy and completeness. Dealer will then fax or email confirmation back to the Customer Service Department, with signed approval for processing.

Order Cancellations
Compatico reserves the right to accept or deny all order cancellations, and will assess a restocking fee if applicable. Orders cancelled after 5 working days into the production cycle will be assessed a 25% cancellation fee.

Customer Request for Delayed Shipment
If the dealer requests that Compatico delay the shipment of an order, after the order has been in the production cycle over 5 working days, Compatico will try to accommodate. However, the dealer will be assessed any and all storage charges as a result of the delay. In all cases, the order will be completed, billed and stored at dealer expense either in Compatico facilities or by designated freight line.

Freight and Shipping
For upholstered (assembled panels, flipper doors and tack boards) orders of over $15,000 list, the freight will be included in the price and will be paid for by Compatico. For orders of less then $15,000 the price will be quoted FOB factory and will be paid by the dealer. If the dealer has a preferred freight carrier, it should be indicated when the order is placed.

Lead Times
The specialty of Compatico's "Customer First Service" is to meet short delivery times when necessary. Normal shipping lead-time is 15-20 working days from date of order confirmation. . .unless otherwise agreed upon in writing. Normal shipping lead-times are for standard product; please refer to Compatico's current Price List Catalog for standard finishes, sizes and fabric selections.

Credit Limitations
All orders are subject to credit approval. Orders will not be released for production until credit is approved by the Compatico Financial Department. In some cases, deposits or letters-of-credit will be required based upon order size. If credit arrangements are not established at time the order s placed the order will not enter the production cycle.

Special Custom Product
Compatico will try to accommodate special or custom sizes per customer request. Special or custom size product will normally increase the lead-time. Compatico must quote pricing for all special or custom products prior to order acceptance. Special or custom size products cannot be cancelled once the order is processed. Contact your Compatico Sales Representative or the Compatico Customer Service department at 6167 940-1772 for all special/custom product situations.

Literature and Dealer Promotion

Brochures
Compatico will furnish the dealer fifty (50) color brochures of each product line and sufficient quantities of Price List Catalogs for its sales and purchasing departments.

Compatico Dealer Information Binders
Compatico will furnish the dealer with a Dealer Information Binder for its library. That binder will include:

  1. Brochures on each product line
  2. Information about Compatico, Inc.
  3. Dealer Programs
  4. Brief Installation instructions
  5. Price comparisons to other systems
  6. Price List Catalogue
  7. Paint choice samples
  8. Fabric card (s) based on limited availability

Showroom Display Samples
The purpose of the Compatico Office System Display Program is to provide wider awareness of the quality of Compatico office furniture systems. It gives dealers an affordable way to put the system(s) in front of their customers so they can see and feel the product and then make a comparison to higher priced products.

The process for obtaining a Compatico office furniture system for a display is simple and affordable:

  1. Contact your Compatico Sales Representative or call the Compatico home office at 616/940-1772.
  2. Choose any Compatico AO1, AO2, and/or CMW office furniture system(s) with any add-ons offered by Compatico in any desired configuration
  3. A dealer may obtain up to one workstation in each of the above mentioned systems under the Compatico Office Systems Display Program
  4. The workstation(s) will be delivered at a cost of 75% off of list price (freight included).
  5. Each workstation may have a total net cost of up to $1,500 per workstation
  6. Dealers may obtain workstations for displays costing over $1,500 by paying their normal discount for any amount above $1,500.
  7. Terms for purchase will be payment in 90 days with approved credit.

Dealers who purchase $40,000 or more (net price) of Compatico systems within 180 days of the purchase of the display will have the full purchase price of the Compatico Office System Display credited to their account (up to $1,500). For dealers who have more then one system on display, each additional $40,000 of purchases within the 180 day time period will provide an additional credit per system.

Terms, Conditions, Warranty
Compatico "Customer First Service" warranties its products to be free from defects in material and workmanship for a period of ten (10) years from the date of initial delivery. This warranty is not transferable and is only given to the original purchaser. Exceptions to the initial 10-year warranty are as follows:

Fabric: Compatico fabric grades 1, 2, 3, and 4 have a 3-year warranty period.
Fabric: All COM fabrics (fabrics specified and purchased by buyer) that are not standard grades 1,2,3 and 4 Compatico fabrics are not warranted.
Electrical: Compatico electrical products have a 5-year warranty period.

Please refer to the Price List Catalogs and product brochures for more specific warranty detail information, terms, credit, transit damage, redelivery of freight, and UL listing information.

 
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